FAQ

More vacationers are asking about “booking direct.” Many people don’t know that when you book your stay through VRBO, Homeaway, TripAdvisor, etc. you are charged additional fees for using third-party booking websites. These businesses are not always clear about what those charges are or how much they are charging you. When you book on our website, you get the lowest price and aren’t charged 3rd-party fees. It is the same great vacation rental for less money.

• Bed linens
• Towels
• Washer/dryer 
• Kitchen appliances and dishes
• Charcoal grills (except for condos at Holiday Isle)
• Basic cleaning supplies

If you are checking into one of our Homes, or Condos with the exception of Holiday Isle – you stop by our office located at 900 Bienville Blvd. to get your welcome packet for your vacation rental.

If you are checking into a Holiday Isle condo – go directly to Holiday Isle at 1601 Bienville Boulevard – turn west at the water tower and go one mile or so just past the public beach. This office is open Monday-Saturday from 9:00 a.m. until 4:00 p.m. 

If you think you are going to require a late check-in, call us during our regular business hours at 251-861-3311 for instructions on picking up unit keys after hours.

We do have several pet friendly vacation rentals on Dauphin Island. A non-refundable pet fee of $115 per dog is required to help cover additional cleaning and pet-related pest control throughout the rental season. We kindly ask that all pet-related rules outlined in your rental agreement are followed. Any damage caused by pets to the property or its contents will be the responsibility of the guest and charged accordingly. Please note that the pet fee is not a damage deposit, and the damage waiver provided by ACP does not cover damages caused by pets.

Dauphin Island is a quaint coastal town sitting on the Mobile Bay and the Gulf of Mexico. The island itself is 14 miles long and 1.4 miles at the widest section. The size of the town and laid-back lifestyle is among some of the most popular reasons people love vacationing here. You can read more about Dauphin Island. 

While we hope that no one needs to cancel their beach vacation, you can read more about our cancellation policy on our Rentals Rules page.

Please keep in mind that we are located on an island. While most of our owners provide internet access, service can sometimes be unreliable due to weather and other factors beyond our control. If having internet is essential during your stay, we recommend bringing your own device, such as a portable hotspot, setting up your smartphone as a backup hotspot, or planning to work from local spots with wifi, like the ACP office. We do our best to maintain quality internet services but cannot guarantee uninterrupted connectivity during oyur visit. Refunds are not provided for internet outages.

Please do not touch or get close if you see wildlife that is acting unusual, sickly, or injured. This is for both your safety and the animal’s. Here are the following numbers to call for the type of animal that needs rescuing.

• Dolphins Or Whales: 877-WHALEHELP
• Birds: 334-242-3469
• Sea Turtles: 866-SEA-TURT