COVID-19 Updates/ Appointments for Holiday Isle Amenities

We have masks available at our Main Office and Holiday Isle Office for our guests and owners.

Holiday Isle Amenity Updates – SEE BELOW.

APPOINTMENTS MUST BE MADE FOR INDOOR POOL/FITNESS CENTER/HOT TUB & SAUNA

Indoor Pool/ Hot Tub/ Sauna/ Fitness Center is open by APPOINTMENT ONLY: Appointments can be made HERE. – 1 Family/Room for 1 hour, per day during your reservation. Appointments are on a first come/ first serve basis, and can be made 1 month in advance.

Outdoor Pool: In accordance with the Governor’s “Safer at Home” ordinance, the Holiday Isle HOA will be enforcing a 50% capacity requirement at the outdoor pool. The maximum load is 45, therefore they will be limiting chairs around the pool to 24. As an additional precautionary measure, the Holiday Isle Home Owner’s Association Board believes it serves the betterment of the Holiday Isle community to close Owner’s Lounge and ping-pong table. Also, no objects such as floats, (with the exception of baby floats) balls, toys, noodles, etc. will be permitted in the outdoor pool area.

We hope this will be short-term and their efforts will help keep our facility safe. In the meantime, we encourage everyone to enjoy the outdoor pool (in a limited number), the tennis courts, and the beach with the 6′ social distancing requirement.

Desoto Landing Community Pool: open. 21 person limit on a first come first serve basis.

Boat Launches, Waterways, and Outdoor Activities
All public boat launches and waterways on Dauphin Island remain open, as as well as, Cedar Point Pier (closed due to Hurricane Damage), Isle Dauphine Golf Course, Mobile Bay Ferry and waterways. At this time the East End Public Beach, Audubon Bird Sanctuary, Fort Gaines, and Billy Goat Hole Pier are closed. People are strongly encouraged to practice social distancing and stay at least six feet from each other and in groups of less than 10 people.

Masks required in public when interacting within 6 feet with people of another household, subject to certain exceptions.

Restaurants – March 4, 2021:
Are open and there are no limitations on party size at tables. Partitions or 6 feet distance between tables is still enforced.

We encourage you to reach out to us with any questions by email at [email protected] or by calling/texting 251-861-3311.

Alabama Public Health Order Updates – March 4th, 2021

Alabama Public Health Ord er – Amended (Extended until April 9th, 2021)

Town of Dauphin Island Statement – posted April 28th, 2020

Travel Safe

As we navigate these uncertain times together, the safety and well-being of vacationers, our team members and the communities we serve remains our top priority.

Prior to completing your reservation, we ask that you be aware of any domestic travel advisories in your area as well as restrictions within the state of Alabama available HERE. We encourage our guests to reach out to inquire about the current status locally here on Dauphin Island as well.

According to CDC travel guidelines, we urge you to delay your trip for a period of at least 14 days if you reside within an area with domestic travel restrictions or if in the past two weeks you been on a cruise; traveled internationally; traveled (you or a member of your immediate family) to or from New York, New Jersey or Connecticut; have a cough or other flu-like or respiratory symptoms; or if you or anyone in your household have or have come into contact with someone with COVID-19.

We look forward to welcoming you to the white-sand beaches of the Alabama Gulf Coast just as soon as is safely possible!

COVID-19 Office Hours

For staff and customer safety we have modified our main office hours to from Monday – Friday, 9:00 am- 3:00 pm. At this time our main office is still operating by appointment only. We encourage you to reach out to us with any questions at [email protected] or by phone/text at 251-861-3311. We appreciate your patience at this time.

COVID-19 Cancellation Policy – posted March 2020

We would like to thank all of our guests for their patience and understanding during this difficult time. As you can imagine, we are experience extremely high call and e-mail volumes. Our staff is doing everything we can do to assist each guest, but our reservationists are only able to respond to one e-mail or one call at a time. Please be patient as we respond to each guest. Sending multiple e-mails or calling multiple times will not get a faster response.

At this time ACP Real Estate is unable to accept any reservations for arrivals between April 1st to April 30th. Reservations for arrivals after April 30th are still being taken, & at this time we are looking forward to all seeing new and familiar faces after the 30th.

As of 3/12/2020, we have implemented a policy, outside of our Terms and Conditions, that is designed to assist our guests during this COVID-19 Pandemic.

How it Works:

Any guest who made a reservation prior to March 1st, 2020, with arrival dates on or before May 15th 2020, is able to move their dates for a future stay.
Each of these guests will receive a credit for the total amount paid for the original reservation that they can apply to future reservation that must arrive and depart before December 31st, 2020.
The credit applied to the future reservation can only be used at ACP Real Estate, but it can be used for any room category and/or room(s).
If the credit is not used in its entirety during one future reservation, the guest may use it for a second reservation, but it also must arrive and depart before 12/31/2020.
If the credit does not cover the future stays total cost, the guest is responsible for paying the difference.

Guests with Travel Insurance

All guests who purchased travel insurance should notify us of their intent to cancel their reservation and file for a refund per the terms of their Travel Insurance policy.
We will assist these guests in submitting a claim so that they can receive a refund per the terms of their policy.
If a full refund is provided, no future credit will be applied.
If a full refund is not provided, the guest will have the ability to use any remaining balance for a future stay with us, if applicable per the terms above.
We will not allow a future reservation to be made, using any applicable credit, until the Travel Insurance Claim has been completed first. All documents from that process must be provided and reviewed by our managerial staff.